10 Minute Business Tips · Episode 21
David Jenyns: Reducing owner dependence with systems
If every job needs you to explain the next step, the business remains dependent on your availability. Nick Ruddle and David Jenyns discuss mapping the customer journey, documenting a core service and involving others in building repeatable systems.
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Themes to listen for
- Start with one core service
- Map the customer journey from enquiry onwards
- Capture processes with the people doing the work
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