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10 Minute Business Tips episode 15 artwork featuring Alistair Bayford

10 Minute Business Tips · Episode 15

Alistair Bayford: Relationships and customer care

Published Feed duration 15:36

Technical delivery matters, but so does the experience around it. Nick Ruddle and Alistair Bayford discuss relationships with employees, suppliers and clients, using technology and managing expectations from the first enquiry through to ongoing maintenance.

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Themes to listen for

  • Invest in working relationships
  • Explore technology in response to a real operational need
  • Manage expectations across the customer journey

Chapters

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