The Grow Landscapers Podcast · Episode 07
Systems and industry support: Wayne Grills
Original feed title, as published at the time: Wayne Grills - CEO of BALI
. Roles and businesses named in historical titles may have changed since.
Summary and discussion points are based on the full original interview. Businesses and roles refer to the recording period, not current biographies. Raw transcripts are not published.
About this conversation
Wayne Grills of BALI, as discussed at the time of recording.
Wayne Grills draws on experience across several industries to explore what makes an organisation work well. His central point is that processes should serve people and customers, not become paperwork for its own sake. He describes starting with the service an organisation wants to deliver, working through it logically and then documenting a clear, practical approach that the team can follow.
The wider conversation considers recruitment, professional standards and the importance of support within landscaping. Wayne encourages owners to learn from peers, use their associations and step back periodically to review how their businesses operate. For an owner feeling isolated, the episode is a reminder that improving a business does not have to be a solitary exercise: useful experience and guidance may already exist elsewhere in the industry.
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Discussion points in the video
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- 9:16: Systems require committed people; design processes around good service, then document them simply.
- 13:13: Treat reviews and audits as opportunities to improve rather than box-ticking obstacles.
- 15:24: Values need to work inside the organisation as well as in outward-facing communications.
- 20:08: Discuss skills shortages, career pathways and representing the industry positively.
- 34:21: Review execution, seek support from peers and advisers, and make time to work on the business.
Put the discussion into practice
Explore practical support for your own landscape business.
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