Privacy Policy

1. Who We Are

This website is operated by Nick Ruddle, trading as Landscape Business Mastery. Our contact details are:

• Email: nick@nickruddle.com
• Phone: 01992 236061
• Website: www.nickruddle.com

2. What Information We Collect

We may collect the following types of personal information when you interact with this website or contact us directly:

• Your name and contact details (email address, phone number)
• Information you provide when completing an enquiry or booking form
• Technical data such as your IP address, browser type and browsing behaviour (via cookies)
• Communications you send to us by email or phone

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide coaching or consulting services
• Send relevant information about our services, events or resources (with your consent)
• Improve the performance and content of this website
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage our business relationships
• Consent — where you have opted in to receive marketing communications
• Contract — where we are providing services you have requested
• Legal obligation — where we are required to process data by law

5. Cookies

This website may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can control cookie settings through your browser. Some functionality may be limited if you disable cookies.

6. Third Parties

We do not sell your personal data to third parties. We may share information with trusted service providers who support our operations (such as email platforms or booking tools), who are bound by confidentiality obligations. We may also share data where required by law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Client data is retained for the duration of the coaching relationship and for a reasonable period thereafter.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict how we process your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at nick@nickruddle.com.

9. External Links

This website contains links to external sites including podcast platforms and social media. We are not responsible for the privacy practices of those sites and recommend you review their own policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of this website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: nick@nickruddle.com
• Phone: 01992 236061